REGULAR STANDARD SIZE DRESSES

Return &
Refund
FREE
Exchange
Photo
Submission
Shipping
Cost
QUALITY ISSUES
(Small sewing thread heads does not qualify as the quality issues)
Yes Yes Yes ModernQipao.com
WRONG PRODUCTS
(Slightly color difference or 1-3cm measurement range does not qualify as wrong product)
Yes Yes Yes ModernQipao.com
DRESS DOESN’T FIT
(while the measurement of the dress matches what the size customer ordered)
Yes (10%
Restocking Fee)
Yes No Customer
SLIGHTLY COLOR DIFFERENCE
and/or SEWING THREAD HEADS 
Yes (10%
Restocking Fee)
Yes No Customer
CUSTOMER CHANGE
HIS/HER MINDS
Yes (10%
Restocking Fee)
Yes No Customer
ON SALE ITEMS
(without quality or wrong product issues)
No Yes No Customer
EXCHANGED ITEMS
(without quality or wrong product issues)
No No No -
Notes * When ModernQipao.com.com pay for the shipping cost for deliver the full refund order(s), we do NOT refund delivery shipping cost more than what the customer original paid for.

* When ModernQipao.com.com pay for the return shipping cost for the full refund order(s), we refund Standard Shipping charges as the returning shipping cost.

Space

MADE TO ORDER STANDARD SIZE & CUSTOM SIZE

CUSTOM SIZE MADE to ORDER
(Standard Size)
RETURN, REFUND & EXCHANGE
(Customer receive the wrong product)
Yes Yes
RETURN & REFUND
(Dress size made slightly off than the measurements provided by customer)
No (FREE Alterations only) /
RETURN & REFUND
(Dress does not fit the customer but matches the size ordered by customer)
/ No (Exchange Only)
Shipping Cost for Free Alterations * Generally custom made dresses requires average 2-4 fitting to finish the garment product completely by any tailor service. The possible alterations needed are responsible by customer(s)

 

Full Refund/Store Credit or Exchange Products

  • Products are damaged or defective before arrived
  • Products are not as described
  • Products are not the size your ordered (Standard deviation/error range of the regular ready to wear garment products are 1-3cm. They should not be used as the reason to request the full refund.)

Process:

  • Full Refund request must be reported via e-mail within SEVEN (7) CALENDAR DAYS of delivery to obtain an authorisation for returns. Please content your order number and the product condition. Unauthorized returns will be refused or disregarded by ModernQipao.com.
  • ModernQipao.com will e-mail you a returning address and instructions for sending the returned product to the respective authorized merchant that have the right to receive the damaged or defective product on behalf of ModernQipao.com.
  • Damaged or Not As Described Products must be returned securely packaged and wrapped within the next SEVEN (7) CALENDAR DAYS after we delivery the returning approvals. ModernQipao.com will not be responsible for the delivery cost of your returned product.
  • After receiving the product, if the defect you described is found valid, the authorize merchant will deliver you a replacement. However, if ModernQIpao.com is not able to provide a replacement of the returned products, ModernQipao.com will issue FULL REFUND to you by PayPal within SEVEN (7) CALENDAR DAYS from the date received the returned products.

We accept return while charging 10% of the original payment as restock fee and the full shipping cost under the following circumstances (Items exchanging or returned for a store credit ARE NOT charged any restocking fee. And we will pay the Standard Shipping for you) :

  • Regular price item(s) does not fit while the size is correct (within the standard 1-3cm deviation/error range of the regular ready to wear garment products).
  • Regular price item(s) buyers simply don’t like.

Items are not available for return, refund or exchange:

  • Custom-made, tailor-made item(s) that does not fit customer while the measurements match the numbers provided by customer.
  • Exchanged or replacement items;
  • Items without its original conditions;
  • Items received over 7 days without exchange or return request; items not sent out within 7 days after the request being approved.
  • “48% off in the 48 hours sale” items, unbeatable sale items or other on sale items.