- What do you carry in ModernQipao.com?
- What are the shipping options and how long will it take to deliver?
- Can I request for an exchange?
- Do you accept returns?
- How to exchange items?
- What is your returns and/or exchange address?
- How will I receive the refund and how long will it take for me to receive it?
- Who’s paying for customs?
- What if the item(s) I order or want to order are out of stock?
- Order cancellation
- Risk of loss
- What online payment gateways do you use?
- What if the goods received are damaged?
- Do you accept wholesale order?
1. What do you carry in ModernQipao.com? TOP OF PAGE
Mainly women’s traditional cheongsam, modern qipao dress, mandarin collar fashion tops for women.
2. What are the shipping options and how long will it take to deliver? TOP OF PAGE
We ship to virtually all major countries. Most of our come from USA, Canada, UK, Sweden, France, Australia, Spain, Netherlands, Germany, Japan, Singapore, etc. Please visit the Shipping and Handling page to learn about the estimated delivery time and cost. You are welcome to Contact Us with more questions.
3. Can I request for an exchange? TOP OF PAGE
Yes, you can request an exchange within SEVEN (7) CALENDAR DAYS after received the item(s) you order, and return the items within the next SEVEN (7) CALENDAR DAYS afar receive our E-mail approval. Once we receive the item(s) you send the with original condition, we will only replace the new item after receive the replacement shipping charge. All replacement items are not subject to further exchange or refund, and it must be in the original condition.
4. Do you accept returns? TOP OF PAGE
Your satisfaction is of the most importance to us. We accept return and will issue FULL refund under following circumstances.
- Item not as described
- Item is not the size you ordered
- Item is defective before you received
We accept return while charge 10% of the original payment as restock fee and the full shipping cost under following circumstances:
- Item does not fit while size is correct.
- You simply don’t like the item.
Items exchanged for another item or returned for a store credit are not charged a restocking fee.
Items are not available for return refund or exchanged:
- Custom-made, tailor-made and plus size items;
- Exchange or replacement items;
- Wholesale items;
- Items with not original conditions;
- Items received over 7 days without exchange or return request; items not return within 7 days after the request being approved.
- 48% off in the 48 hours new arrived items and other on sale items
Please contact us to issue a return or exchange. NO RETURNS WITHOUT PRIOR APPROVAL. To customers who request a full refund: please note that only standard USPS flat rate shipping fee will be covered if you are returning items in the U.S.A. We suggest you make careful selections for clothing before you place the order since often Asian size are smaller than the U.S. or European size. Click here to learn more about the cheongsam size.
5. How to exchange items? TOP OF PAGE
- Email us an exchange request with your order number within 7 days.
- We process your return, reply you email within the returning address with in 48 hours.
- Send the item(s) out within 7 days after receive our email approval. (Does not need to arrive in 7 seven days) Return the items with their original condition – unworn, unwashed, unaltered, undamaged, free of lint and hair and with original tags, etc. We can only accept returns that are in a resealable condition.
- Email the shipping carrier and the tracking number of your package.
- We ship the new items with standard shipping method after receive the returning. If you need to use Express Shipping. Please use Add Fee link to add Express Shipping cost.
7. How will I receive the refund and how long will it take for me to receive it? TOP OF PAGE
You will be eligible to claim a refund request within 7 days from the date the package arrived. The discount or custom-made items are NOT eligible for cash refunds. Shipping is not refundable and the FREE shipping fee should be deducted from return. We charge 15% re-stocking fee of the original price for the returning items, or you can choose to have the actual item price you paid as the in store credit. (If you have used coupon,we’ll deduct the coupon amount).
8. Who’s paying for customs? TOP OF PAGE
In the very rare case, your package maybe held by held by customs and liable for import duty. In some cases, additional charges for taxes or customs clearance must be pay by the recipient. Please contact local customs agency for further detail information.
9. What if the item(s) I order or want to order are out of stock? TOP OF PAGE
We make an effort to keep a good stock of all the items on our site. Occasionally, some items may go out-of-stock. If you order the item(s) are out of stock, we will notify you within 48 hours with three options:
- suggest you another similar item with our knowledge.
- hold a back-order instead.
- 100% PayPal cash refund.
10. Order cancellation TOP OF PAGE
You can cancel your order anytime with NO charge if it has not yet been shipped and/or start to custom-made. However, we are not be able to process a cancellation once your order has been shipped or start the custom-made processing.
11. Risk of loss TOP OF PAGE
All items purchased from ModernQipao.com are made pursuant to a shipment contract. There is no insurance package for us to purchase for any standard ship items. This basically means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
12. What online payment gateways do you use? TOP OF PAGE
We use PayPal as our online payment gateway. It’s secure and fast. Contact us for other payment options and contact details.
13. What if the goods received are damaged? TOP OF PAGE
All products are carefully wrapped to ensure a safe international delivery. In case the packages are damaged during shipment, please file your damage claims to the delivering carrier immediately. And if it’s our mistake, we will refund or exchange you with a new item(s). Please contact us within 72 hours of receipt of damaged merchandise by you.
14. Do you accept wholesale orders ? TOP OF PAGE
Yes, we accept wholesale orders. Please contact us for details.
Thank you for visit ModernQipao.com. Hope you enjoy your stay! If you have any more question. Please don’t hesitate to contact us with emails.